Legal & Regulatory

Terms of Use

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY AND THE DISCLOSURES ELSEWHERE ON HTTP://WWW.TURTLECREEK.CA AND ANY PAGES THEREOF (THIS “WEBSITE”). BY ACCESSING THIS WEBSITE AND/OR USING ANY CONTENT YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF AND DISCLOSURES IN THIS TERMS OF USE AGREEMENT, AS AMENDED FROM TIME TO TIME (COLLECTIVELY, THESE “TERMS OF USE”), WITHOUT MODIFICATION, LIMITATION OR QUALIFICATION. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT ACCESS THIS WEBSITE, OR ANY PAGES THEREOF.

Acceptance of and Changes to the Terms of Use. The terms “you” and “user” refer to anyone who accesses the Website and/or its Content.  Turtle Creek reserves the right to change these Terms of Use at any time without notice to you. Changes will be posted on this Website under “Terms of Use” and thereafter shall apply to all access to and use of the Website and/or Content. Your use of the Website or any Content after any changes have been posted will constitute your agreement and consent to the modified Terms of Use. 

Security and Privacy. All information that may be submitted to us via the Website is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.  Our Privacy Policy is incorporated into these Terms of Use by reference. BY USING THE WEBSITE, YOU ALSO SIGNIFY YOUR ACCEPTANCE OF THESE TERMS OF USE AND OF TURTLE CREEK PROCESSING YOUR NONPUBLIC PERSONAL INFORMATION IN ACCORDANCE WITH THE PRIVACY POLICY.

Website and Content. Turtle Creek Asset Management Inc. (“Turtle Creek”) is an independent investment management firm focused on long term capital growth for a clientele of high net worth individuals, families and institutions.  Turtle Creek’s products and services may not be appropriate for other types of prospective clients.  We may change or disable the Website, Content and any other materials or information on the Website at any time in our sole discretion without any liability to you.

This Website and all materials contained herein, including, without limitation, all data, text, images, electronic files, charts, animations and video displayed on, posted to or otherwise made available on this Website (the “Content”) constitute the property of Turtle Creek and/or its licensors, and is protected by copyright and other intellectual property laws. All trademarks, service marks, trade names, service names and logos (collectively, the “Marks”) displayed on this Website and within the Content are proprietary to their respective owners and are protected by applicable trademark, copyright and other applicable intellectual property laws. Nothing on this Website or in these Terms of Use should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Mark. The Marks may not be used to disparage Turtle Creek or the applicable third-party, Turtle Creek’s or third-party’s products or services, or in any manner that may damage any goodwill in the Marks. Use of any Marks as part of a link to or from any website is prohibited without Turtle Creek’s prior written consent. All goodwill generated from the use of any of Turtle Creek’s Marks shall inure to Turtle Creek’s benefit.

THE INFORMATION AND CONTENT ON THE WEBSITE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY. WE DO NOT ANY REPRESENTATION AS TO THE RELIABLILTY, ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY SUCH INFORMATION AND CONTENT. IF YOU RELY ON SUCH INFORMATION OR CONTENT, YOU DO SO STRICTLY AT YOUR OWN RISK. WE DISCLAIM ALL LIABILITY AND RESPONSIBILITY ARISING FROM ANY RELIANCE PLACED ON SUCH INFORMATION AND/OR CONTENT BY YOU OR ANY OTHER VISITOR TO THE WEBSITE, OR BY ANYONE WHO MAY BE INFORMED OF ANY OF ITS CONTENTS. NOTHING CONTAINED ON THIS WEBSITE CONSTITUTES INVESTMENT, LEGAL, TAX OR OTHER ADVICE BY TURTLE CREEK NOR SHOULD ANYTHING ON THIS WEBSITE (INCLUDING CONTENT) BE RELIED UPON IN MAKING AN INVESTMENT OR OTHER DECISION. YOU SHOULD CONSIDER OBTAINING RELEVANT AND SPECIFIC PROFESSIONAL ADVICE BEFORE MAKING ANY INVESTMENT DECISION.

NO PART OF THE WEBSITE AND/OR CONTENT IS INTENDED TO CONSTITUTE OR FORM ANY COMPONENT OF AN OFFER, OR SOLICITATION OF AN OFFER, TO MAKE ANY INVESTMENTS OR PURCHASE OR SELL ANY SECURITY.  ANY SUCH OFFER OR SOLICITATION MAY ONLY BE MADE BY MEANS OF A CONFIDENTIAL OFFERING OR INFORMATION MEMORANDUM FOR A PARTICULAR SECURITY OR INVESTMENT. ACCESS TO INFORMATION REGARDING ANY SUCH INVESTMENTS OR SECURITIES IS LIMITED TO INVESTORS WHO MEET THE INVESTOR SUITABILITY AND SOPHISTICATION REQUIREMENTS UNDER APPLICABLE SECURITIES LAWS.

Permitted Use. You agree you shall use the Website and the Content exclusively for your personal, non-commercial informational purposes. You agree to abide by any other posted limitations relating to use, reproduction or dissemination of the Website and/or Content.  Any use of the Website s and/or Content in any way not expressly permitted by these Terms and Conditions is prohibited.

Prohibited Use. You agree that you shall not use the Content or Website: (i) for any purpose that is contrary to, or is in violation of, these Terms of Use or any applicable law or regulation; (ii) to exploit or harm any person or entity or attempt to exploit or harm any person or entity; (iii) to transmit or cause the transmission or any advertising or promotional material without our prior written consent; or (iv) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of this Website or which, as determined by us, may harm us or users of this Website or expose us or them to liability.  Without limiting anything else contained herein, you agree that you shall not (and you agree not to allow any third party) to: (i) modify, distribute, transmit, display, perform, reproduce, publish, license, frame, create derivative works from, transfer, sell, copy or otherwise use in any other way any Content obtained from this Website; (ii) take any action that imposes an unreasonable load on this Website’s infrastructure; (iii) use any robot, spider or other device, software, routine or means to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website; (iv) attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or making up this Website or gain unauthorized access to, interfere with, damage or disrupt any parts of this Website, the server on which this Website is stored, or any server, computer or database connected to this Website; (v) delete or alter any Content or other material posted on this Website by Turtle Creek or any other person or entity; and/or (vi) frame or link to any of the Content or any other materials or information available on this Website without the express written consent of Turtle Creek. 

Turtle Creek reserves the right to monitor and audit all transactions and data (including e-mail messages) for any purpose sent over its network and your use of this Website and any Content unless prohibited by law. You agree that a printed version of these Terms of Use shall be admissible in judicial or administrative proceedings to the same extent as other business documents and records.

Access. You are responsible for making all arrangements necessary for you to have access to the Website and ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.  This Website is based in and operated from Toronto, Ontario and this Website, Content and any other products and services made available by Turtle Creek are only available in jurisdictions where it is lawful to advertise and market these products and services. We make no claims concerning whether the Content may be downloaded, viewed, or be appropriate for use in jurisdictions outside of the United States or Canada.  If you access the Website or the Content from outside of, with respect to the Canadian section of the Website, Canada or, with respect to the United States section of the Website, the United States, you do so at your own risk. Whether inside or outside of Canada or the United States, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction. 

Access Interruptions. You understand that Turtle Creek cannot guarantee that access to the Website, and/or Content will be available at all times. Turtle Creek reserves right to suspend access to the Website and/or Content without prior notice for scheduled or unscheduled system repairs or upgrades.  Further, access to the Website and/or Content may be limited or unavailable due to, among other things: market volatility, peak demand, systems upgrades, maintenance,  hardware or software malfunction or failure, Internet service failure or unavailability, the actions of any governmental, judicial or regulatory body and/or other events commonly referred to as force majeure, i.e., “acts of God,” equipment failure, war, terrorism, strikes and acts of the common enemy and/or breakdown of communications.  You agree that Turtle Creek will not be liable to you for any losses incurred by you (including, but not limited to, lost profits, trading losses and similar damages) resulting from such access limitations or unavailability and you hereby indemnify and hold Turtle Creek and its affiliates harmless from and against any and all losses arising out of, relating to or incurred as a result of access limitations or unavailability of the Website and/or Content.

External Sites. This Website may contain links to third-party Websites (“External Sites”). These links are provided solely as a convenience to you and not as an endorsement by us of the content on such External Sites. The content of such External Sites is developed and provided by others. You should contact the site administrator or Webmaster for such External Sites if you have any concerns regarding such links or any content located on such External Sites. We are not responsible for the content of any linked External Sites and do not make any representations regarding the content or accuracy of any materials on such External Sites. You should take precautions when downloading files from all websites to protect your computer from viruses and other destructive programs. If you decide to access any External Sites, you do so at your own risk.

Disclaimer of Warranties and Limitation of Liability: THE CONTENT AND THIS WEBSITE ARE PROVIDED “AS IS” AND WITHOUT REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW.  Turtle Creek DOES NOT WARRANT THAT THE CONTENT OR THIS WEBSITE WILL BE FIT OR SUITABLE FOR ANY PARTICULAR PURPOSE AND EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES AND CONDITIONS, INCLUDING, WITHOUT LIMITATION, WARRANTIES AND CONDITIONS OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. TURTLE CREEK ASSUMES NO RESPONSIBILITY FOR, AND MAKES NO WARRANTIES THAT, THE FUNCTIONS, CONTENT AND INFORMATION CONTAINED IN THIS WEBSITE WILL BE AVAILABLE ON AN UNINTERRUPTED BASIS, WILL BE TIMELY OR ERROR-FREE, OR WILL CONTAIN NO VIRUSES OR OTHER HARMFUL COMPONENTS. TURTLE CREEK SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INACCURACY, DELAY, INTERRUPTION IN SERVICE, ERROR OR OMISSION, REGARDLESS OF CAUSE, OR FOR ANY DAMAGES RESULTING THEREFROM.

IN NO EVENT WILL TURTLE CREEK, ITS AFFILIATES, SUBSIDIARIES, LICENSORS AND/OR OFFICERS, DIRECTORS AND/OR EMPLOYEES OF ANY OF THE FOREGOING (COLLECTIVELY, THE “TURTLE CREEK PARTIES”) BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR ANY OTHER TYPES OF LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THIS WEBSITE AND/OR CONTENT, INCLUDING, WITHOUT LIMITATION, ANY LOST TIME, LOST MONEY, LOST PROFITS, LOSS OF PROGRAMS OR DATA ON YOUR EQUIPMENT, BUSINESS INTERRUPTION OR GOOD WILL, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT SUCH DAMAGES ARE FORESEEN OR UNFORESEEN WITH RESPECT TO ANY USE OF THIS WEBSITE. IN NO EVENT WILL ANY OF THE Turtle Creek PARTIES BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON THE CONTENT AND/OR THIS WEBSITE.

SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, THE LIABILITY OF THE TURTLE CREEK PARTIES FOR SUCH DAMAGES SHALL BE LIMITED TO THE LEAST LIABILITY PERMITTED BY LAW.

Indemnification. You agree to defend, indemnify, and hold the Turtle Creek Parties from and against any claims, actions or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from your breach of these Terms of Use or your access to, use or misuse of the Content, Website or your account (including by others with or without your knowledge). Turtle Creek shall provide notice to you of any such claim, suit, or proceeding. Turtle Creek reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section. In such case, you agree to promptly cooperate with any reasonable requests assisting Turtle Creek’s defense of such matter.

Registration. If we ask you to provide registration details in order to access this Website or some of the resources on this Website, you agree to provide complete and accurate information and to keep the information up-to-date. If you are provided with an account for this Website, you acknowledge that your account is personal to you and you agree not to provide any other person with access to this Website or portions of it using your account and you agree that you are fully responsible for all uses of your account, whether by you or others (with or without your knowledge). You agree to notify us immediately of any actual or suspected unauthorized access to or use of your user name or password or any other breach of security. We may disable any account at any time in our sole discretion and for any reason, including if, in our opinion, you have violated these Terms of Use. In the event of any unauthorized use of your account, we assume no liability or responsibility for any action or inaction by us on behalf of such account.

Termination of these Terms of Use. Turtle Creek reserves the right, in its sole discretion, to restrict, suspend, change, or terminate these Terms of Use, or your access to all or any part of this Website and/or the Content at any time and for any reason or no reason at all without prior notice or liability to you.

Survival. The following sections shall survive the termination and/or expiration of this Agreement: U Website and Content; Disclaimer of Warranties and Limitation of Liability; Indemnification; Termination of these Terms of Use; and General.

General. These Terms of Use shall be governed by the laws of the Province of Ontario, Canada, without respect to its conflict of laws provisions. You expressly agree to submit to the exclusive personal jurisdiction of the provincial courts of Ontario sitting in Toronto. If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. Failure of Turtle Creek to act on or enforce any provision of these Terms of Use shall not be construed as a waiver of that provision or any other provision in these Terms of Use. No waiver shall be effective against Turtle Creek unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance. Except as expressly agreed by Turtle Creek and you, these Terms of Use constitute the entire agreement between you and Turtle Creek with respect to the subject matter, and supersedes all previous or contemporaneous agreements, whether written or oral, between the parties with respect to the subject matter. The section headings are provided merely for convenience and shall not be given any legal import. These Terms of Use will inure to the benefit of our successors, assigns, licensees, and sublicensees. Any information submitted or provided by you to this Website might be publicly accessible. Important and private information should be protected by you. Turtle Creek is not liable for protection of privacy of electronic mail or other information transferred through the Internet or any other network that you may use.

Information will be provided to customers, clients and co-workers in an accessible format, upon request, free of charge, in accordance with the requirements of the Accessibility for Ontarians with Disabilities Act.  We aim to provide people with disabilities, visible or invisible, the same opportunity as others to obtain and benefit from our services.  Our goal is to make reasonable efforts to provide services in such a way that the key principles of independence, dignity, integration, and equality of opportunity for persons with disabilities are respected. Comments on our services regarding how well those efforts are being met are welcome and appreciated. To request information in an accessible format or to provide feedback regarding our accessibility policies and practices, please contact Meaghan Einav, General Counsel, at 416-306-3024 or meinav@turtlecreek.ca. Individuals may also request to provide feedback in an alternative manner.

Disclosures

The information contained in this website is confidential, it is intended only for the person to whom access has been provided and it may not be published, distributed, or reproduced for any purpose without written permission from Turtle Creek Asset Management Inc. (“TCAM”). The content of this website is for information only and does not constitute an offer to sell or a solicitation of an offer to buy any security in any jurisdiction to any person, nor does it constitute a financial promotion, tax advice, legal advice, investment advice, or an inducement or incitement to participate in any product, offering, or investment. The content of this website should not be relied upon in making an investment or other decision. None of TCAM or its officers, directors, employees, shareholders or members guarantee the performance of any investment, any particular rate of return or any return of capital invested. Products and services of TCAM are only offered in jurisdictions where they may be lawfully offered for sale.

This website contains forward-looking statements. All statements, other than statements of historical fact, that address activities, events or developments that TCAM believes, expects or anticipates will or may occur in the future (including, without limitation, statements regarding any objectives and strategies of a fund or account) are forward-looking statements. These forward-looking statements reflect the current expectations, assumptions or beliefs of TCAM based on information currently available. Forward-looking statements are subject to a number of risks and uncertainties that may cause actual results to differ materially from those discussed in the forward-looking statements, and even if such actual results are realized or substantially realized, there can be no assurance that they will have the expected consequences or effects.

Past performance should not be seen as a guide to the future. Unaudited figures are based on estimates and may be subject to material change. Unless otherwise noted, information is presented as of the date of this document and TCAM assumes no duty to and does not undertake to update any of the information contained in this document after the date of this document. In particular TCAM’s investment and risk management processes may evolve over time or due to market conditions, and the descriptions of such processes only reflect TCAM’s expected process as of the date of this document.

This website does not contain a complete description of the funds managed by TCAM (the “Funds”) or the risks associated with an investment therein and is subject to and qualified in its entirety by reference to the applicable offering documents of the funds (the “Offering Documents”). Potential investors should carefully review the Offering Documents, which contain important information concerning the Funds and the risks associated with an investment, including the risk of loss of the investment. Any person investing in a Fund must be able to bear the risks involved and must meet the eligibility requirements relating to such investment. Commissions, trailing commissions, management fees, carried interest allocations, other charges and expenses all may be associated with investing in the Funds. Some or all alternative investment programs may not be suitable for certain investors. Investors in a Fund may lose all or a significant portion of their investment. No assurance can be given that a Fund’s investment objectives will be achieved.

Certain economic and market information in this document has been obtained from published sources and/or prepared by third parties and, although believed to be reliable, has not been independently verified. Neither TCAM nor its directors, officers, employees and representatives, nor any of their affiliates, make any representation, accept any liability or loss, or assume any responsibility, relating to such information, including as to its accuracy, reliability, or completeness.

Privacy Policy

This Privacy Policy describes the policies and procedures followed by Turtle Creek Asset Management Inc. (together, “TCAM”, “we”, “our” or “us”) regarding the collection, use and disclosure of your personal information when you visit our website or otherwise interact with TCAM. Please note that when using the website, this Privacy Policy should be read in conjunction with our Terms of Use and is incorporated into our Terms of Use.

The privacy of our investors is very important to us. Set forth below are our policies with respect to personal information of subscribers in our funds, investors and former investors that we collect, use and disclose.

Definition of Personal information. When used in this Privacy Policy, personal information means any information about an identifiable individual. This may include, for example, your name, contact information, email-address, information relating to your account with us, including your identity and the services you use and subscribe to, as well as credit and banking information, billing records and any complaints documented in a file. It may also include other types of more technical information (such as information collected from visitors to the website) but only when this information can identify you as an individual. Personal information that is aggregated and or anonymized and cannot be associated with an identifiable individual is not considered to be personal information.

Collection of Personal Information. We collect your personal information to enable us to provide you with services in connection with your investment in our funds, in order to give you the best possible service, allow us to establish your identity, protect us from error and fraud, assess your eligibility in our products, to comply with the law and to meet legal and regulatory requirements, for any other purpose to which you may consent in the future or for the purposes listed in section “Use of your Personal Information” below. When you visit the website, receive services from us or otherwise interact with TCAM or in connection with the offering and sale of units of our funds, we may collect and process the following data about you:

  • Information that you give to us – you may give us personal information including your name, company name, contact details including address(es), telephone number(s) and email address. If you are an investor, we may also collect your passport information, social insurance or security number and assets, account balances and transaction history and investment experience and wire transfer instructions. You are not under any obligation to provide any of this information. However, if you withhold requested information, we may not be able to provide certain services to you.
  • Information that we collect about you – we may automatically collect basic technical information from all visitors to the website through our automatic data collection tools, which may include cookies and other commonly used technologies (see section on Cookies below). These tools collect certain standard information that your browser sends to the website such as your browser type and language, access times, and the address of the site from which you came to the website. They may also collect your Internet Protocol (“IP”) address, or click stream data within our website (i.e. the actions taken in connection with the website). This information helps us improve the functionality of the website.
  • Information may also be collected about you indirectly from monitoring or other means (e.g. recording of telephone calls and monitoring e-mails with us). In these circumstances, the information is not accessed on a continuous or routine basis, but it may be used only for legal, compliance or security purposes

Use of your Personal Information. We may use the personal information you give us to carry out the following purposes:

  • To contact you and to respond to your requests, enquiries and other communications 
  • To deliver services to you
  • For employment recruitment purposes
  • For business administration, including statistical analysis
  • To personalize your visit to the website and to assist you while you use the website
  • In connection with corporate sales or other restructuring events
  • For fraud prevention and detection and to comply with applicable laws, regulations or codes of practice including complying with any obligations that derive from anti-money laundering and counter-terrorism legislation

Sharing your Personal Information. We may use selected third parties to provide us with services or technical support for the website and our systems who may have access to your personal information. If you are an investor, we may also disclose certain personal information to our affiliates and service providers, such as fund administrators (including, but not limited to, SGGG Fund Services Limited and its affiliates), custodians, financial service providers, such as banks and others used to finance or facilitate transactions by, or operations of a fund, broker-dealers, accountants, auditors and lawyers, as necessary to effect and administer our funds and enforce our rights and obligations. All service providers are permitted to use data only for the purpose of performing services on our behalf. Similarly, we may share your personal information as required by law to protect our rights and property, or the rights, property or safety of others, including to advisers, law enforcement agencies, judicial, regulatory and taxation authorities. Investors should be aware that our funds are required to periodically file a report with certain regulatory and taxation authorities. Regulatory authorities, including the Ontario Securities Commission (the “Regulators”), require that our funds file a report setting out who bought units of a fund including each subscriber’s name, address and telephone number, the number and type of securities purchased, the date of issuance and the purchase price of the securities issued to the investor.  Such information is collected indirectly by the applicable Regulators under the authority granted to it in securities legislation for the purposes of the administration and enforcement of such securities legislation.  More information is found in our Relationship Disclosure Information document.

International Transfer. Our computer systems are currently based in Canada, which means that information we collect will be processed by us in Canada, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. If you use or visit our website from outside Canada, you consent to the collection and/or processing in Canada of information we collect from you. In some cases, personal information that we manage may be transferred, processed and stored outside your country of residence, and therefore may be available to government authorities under lawful orders and laws applicable there. You hereby consent to the transfer of your personal information to recipients as described in this Privacy Policy which are located outside of your country of residence.

Consent. Unless you otherwise advise, by providing us with your personal information you have consented to our collection, use and disclosure of your information as provided herein. You have a right to object to processing of your personal information where that processing is carried out for our legitimate interest and/or this processing is not core to the services or products provided. You may withdraw your consent at any time by contacting TCAM at the following number: (416) 363-7400.  The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal, and it will not preclude the future processing of personal information if within our legitimate interest. Please note that your ability to participate or invest in a fund may be impacted should you withdraw your consent to the collection, use and disclosure of your personal information. Security. Your personal information is maintained on our networks or on the networks of our service providers accessible at Scotia Plaza, 40 King Street West, Suite 5100, Toronto Ontario M5H 3Y2. Your information may also be stored on a secure off-site storage facility. . TCAM maintains physical, electronic and procedural safeguards reasonably designed to protect the information against loss, misuse, damage or modification and unauthorized access or disclosure.  TCAM can make no guarantee that these procedures will prevent all unauthorized access, and as a result, personal information submitted through or contained on the website or on our systems may be vulnerable to unauthorized disclosure to unknown third parties.

Data Quality and Access. While we make every effort to ensure that all information we hold about you is accurate, complete and up to date, you can help us in this regard by promptly notifying us if there are any changes to your personal information. You may access your personal information to verify its accuracy and update your information by contacting TCAM at the following number: (416) 363-7400.

Retention. TCAM may retain your personal information as necessary for the provision of the services, internal analytical purposes, or to comply with its legal obligations, resolve disputes and enforce agreements. The criteria used to determine the retention periods include: (i) how long the personal data is needed to provide the services and operate the business; (ii) the type of personal data collected; and (iii) whether we are subject to a legal, contractual or similar obligation to retain the data (e.g., mandatory data retention laws, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation or disputes).

Children’s Privacy.  No part of our website is targeted to attract anyone under 18.

Cookies. The website may use “cookies,” which may automatically collect certain information and data. “Cookies” are small pieces of data sent to your computer browser from our web server and stored on your computer’s hard drive. The data identifies you as a unique user and facilitates your ongoing access to and use of the website. Cookies may also help us diagnose problems with our server and the website. If you do not want us to use cookies when you use the Website, you can adjust your internet browser settings not to accept cookies. Your web browser’s help function should tell you how to do this. Alternatively, to find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit the website: http://www.allaboutcookies.org.  The website will also explain how you can delete cookies which are already stored on your device.

Revisions to this Privacy Policy. We may revise or supplement this Privacy Policy from time to time. If we make any substantial changes in the way we use or share your personal information, we will notify you by posting a notice on our website, prior to the change becoming effective and obtain your consent when required by law. We encourage you to refer to this Policy on an ongoing basis so you understand our current privacy practices.

Contact Us. If you have any questions or comments about our Privacy Policy, please contact our Chief Privacy Officer, Meaghan Einav, at (416) 363-7400.

Making a Complaint

We document and, in a manner that we believe a reasonable investor would consider fair and effective, respond to each complaint made to us about any product or service offered by us or a representative of our firm. A communication is a “complaint” if it:

  1. relates to a trading or advising activity of a registered firm or a representative of the firm, or
  2. in Quebec, is a reproach or dissatisfaction in respect of a service or product offered by the firm expressed by a client who expects that remedial action will be taken by the firm.

We are a member of the Ombudsman for Banking Services and Investments (“OBSI”), which is a dispute resolution service that is available to you, at our expense, to resolve any complaint made by you about any trading or advising activity of us or one of our representatives, provided that the complaint is received by us in writing within 6 years of the day you first knew or reasonably ought to have known of any act or omission that is a cause of or contributed to your complaint.  Please see below for what to do if you have a complaint.

Our Complaint Process:

Filing a complaint with us
If you have a complaint about our services or a product, contact us at:

Meaghan Einav, General Counsel Turtle Creek Asset Management Inc. Scotia Plaza, 40 King Street West, Suite 5100 Toronto, ON M5H 3Y2 Canada

Email: meinav@turtlecreek.ca Tel: 416.306.3024 Fax: 416.363.7511

You can file a complaint with us by whichever means is convenient for you. If you are a resident of Quebec, you may also complete the form from the Autorité des Marchés Financiers (“AMF”). You may want to consider using a method other than email for sensitive information.

Tell us:

  1. what went wrong;
  2. when it happened; and
  3. what you expect, for example, money back, an apology, account correction.

Help us resolve your complaint sooner

  1. Make your complaint as soon as possible.
  2. Reply promptly if we ask you for more information.
  3. Keep copies of all relevant documents, such as letters, emails and notes of conversations with us.

We will acknowledge your complaint
We will acknowledge your complaint in writing, as soon as possible, typically within 5 business days of receiving your complaint (or within 10 days for residents of Quebec).  We may ask you to provide clarification or more information to help us resolve your complaint.  The acknowledgement of receipt will include:

  1. the complaint record identification number (other than for a complaints that will be resolved within 20 days) and the date on which the complaint was received;
  2. a description of the complaint received, including the potential of actual harm suffered, the complaint against us and any corrective measure requested;
  3. the name and contact information of the contact person handling the complaint;
  4. in the case of an incomplete complaint, a notice requesting additional information to which you must respond within a stated time limit, failing which the complaint will be deemed abandoned;
  5. a summary of the timeframe for processing the complaint;
  6. our complaints handling policy; and
  7. if you are a Quebec resident:
  8. notice that if you are dissatisfied with the complaint examination procedure or its outcome, you may request that a copy of the compliant file be forwarded to the AMF and the AMF may, if it considers it advisable provide dispute resolution services; and
  9. a statement that the filing of a complaint with the AMF does not interrupt prescription of your remedies against us before the civil law courts.
  10. for clients outside of Quebec (other than permitted clients that are not individuals), the option to escalate the complaint to OBSI and how to do so as described below.

We will provide our decision
We normally provide our decision in writing, within 90 days of receiving a complaint (or 60 days for residents of Quebec).  Simple complaints that do not require extensive investigation or third-party input will be resolved within 20 days of receiving a complaint.

Our response will include:

  1. a summary of all issues raised by the complaint;
  2. the results of our investigation; and
  3. our decision to make an offer to resolve the complaint or deny it, and an explanation of our decision.

If our decision is delayed
If we cannot provide you with our decision within 90 days (or 60 days for residents of Quebec), we will:

  1. inform you of the delay;
  2. explain why our decision is delayed However, for residents of Quebec the additional time may not exceed 30 days); and
  3. give you a new date for our decision.

You may be eligible for the independent dispute resolution service offered by OBSI.

Assessment of the offer
If we present an offer, we give you time to assess and respond to it. We will give you enough time to seek the advice you need to make an informed decision. You can decide to accept or refuse the offer, or you can present a counter offer.

If you are satisfied with our decision
If you accept our proposed resolution, it will be implemented within 30 days of your acceptance unless we agree on another timeline with you.  Any delays in implementing the agreed resolution will be communicated to you, explaining the reason and new expected timeline.

If you are not satisfied with our decision
You may be eligible for OBSI’s dispute resolution service.

If you are a Quebec resident
You may consider the free mediation service offered by the AMF.  At your request, we must forward the complaint file to the AMF no later than 15 days following the receipt of your request.

A word about legal advice
You always have the right to go to a lawyer or seek other ways of resolving your dispute at any time. A lawyer can advise you of your options. There are time limits for taking legal action. Delays could limit your options and legal rights later on.

Taking your complaint to OBSI:
You may be eligible for OBSI’s free and independent dispute resolution service if:

  1. we do not provide our decision within 90 days after you made your complaint, or
  2. you are not satisfied with our decision

OBSI can recommend compensation of up to $350,000.

OBSI’s service is available to clients of our firm.  This does not restrict your ability to take a complaint to a dispute resolution service of your choosing at your own expense, or to bring an action in court.  Keep in mind there are time limits for taking legal action.

Information OBSI needs to help you
OBSI can help you best if you promptly provide all relevant information, including:

  1. your name and contact information;
  2. our firm’s name and contact information;
  3. the names and contact information of any of our representatives who have been involved in your complaint;
  4. details of your complaint; and
  5. all relevant documents, including any correspondence and notes of discussions with us.

Who can use OBSI
You have the right to use OBSI’s service if:

  1. your complaint relates to a trading or advising activity of our firm or by one of our representatives;
  2. you brought your complaint to us within 6 years from the time that you first knew, or ought to have known, about the event that caused the complaint; and
  3. you file your complaint with OBSI according to its time limits below.

Time limits apply

  1. If we do not provide you with our decision within 90 days, you can take your complaint to OBSI any time after the 90-day period has ended.
  2. If you are not satisfied with our decision, you have up to 180 days after we provide you with our decision to take your complaint to OBSI.

Filing a complaint with OBSI
Email: ombudsman@obsi.ca Telephone: 1-888-451-4519 or 416-287-2877 in Toronto

OBSI will investigate
OBSI works confidentially and in an informal manner. It is not like going to court, and you do not need a lawyer.

During its investigation, OBSI may interview you and representatives of our firm. We are required to cooperate in OBSI’s investigations.

OBSI will provide its recommendations
Once OBSI has completed its investigation, it will provide its recommendations to you and us. OBSI’s recommendations are not binding on you or us. OBSI can recommend compensation of up to $350,000. If your claim is higher, you will have to agree to that limit on any compensation you seek through OBSI. If you want to recover more than $350,000, you may want to consider another option, such as legal action, to resolve your complaint.

For more information about OBSI, visit www.obsi.ca

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